Customer Service
Return Policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- To initiate a return, please complete the following steps:
- Please contact us first before you send the product back. We will issue a RMA number. This number will allow us to service better and track your return every step.
- Check your order confirmation email to request which products you would like to return.
- If provided, please print the prepaid return shipping label that you will receive by email. Send all items back to us using the label provided
- If prepaid return shipping label is not provide, you may return the product at your choice of a shipping company.
Warranty Policy
Effective as of October 1st, 2023
Every TGEG product is supported by a warranty, as explained below.
Warranty against defects
TGEG provides a Limited Warranty against material and workmanship defects, starting from the purchase date. To determine the duration of the warranty period, refer to the product page on the website.
Please ensure that you retain your receipt as this document will be necessary for you to exercise your warranty rights.
Warranty coverage
The Warranty only applies to products manufactured by or for TGEG that can be identified by the TGEG trademark or logo affixed to them. TGEG warrants each of the TGEG products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty").
If a product is replaced during the Warranty Period, the replacement product will be warranted for the remainder of the Warranty Period of the original product.
Exclusions
The Warranty does not apply to any non-TGEG product, even if packaged or sold with a TGEG product, and does not apply to any counterfeit product.
Others exclusions include:
Defects that come from normal wear and tear;
Defects caused by accident, neglect, abuse, misuse, misapplication, or non-Decathlon products;
Defects caused by exposure to extreme natural conditions, liquids, or gases;
Defects caused by handling by third parties (such as postal service, airlines, hotels, etc.);
Defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative;
Defect caused by a modification of a product without TGEG’s permission;
If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the product.
Remedies
Limitation of warranty
THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. TGEG SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.
TGEG DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.
The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. In such states, TGEG’s warranty is limited to the greatest extent permitted by applicable state law.
This Warranty is only extended to the original purchaser or gift recipient of a product.
Limitation of damages
TGEG IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC.), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you.
How to obtain warranty service
If you detect a defect in your TGEG product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product.
When you contact the Customer Service Department, you will be asked to provide:
Your name;
Your address, e-mail and telephone number;
Your receipt ;
The date of purchase; and
A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center.
Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty.
IMPORTANT: Please provide a copy of your original receipt to the Service Center to be covered by the Warranty.
IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. TGEG is not responsible for any items left in products sent to us for repair or replacement.
Product covered by the warranty
Product Replacement
If the product needs to be replaced, the Service Center will keep the product and will arrange directly with us, to provide you with a new product, but it will not give you the replacement directly. If the product is no longer available, TGEG will substitute the product for a same price product chosen by you. In this case, a customer service representative will contact you to complete the acquisition of this new product.
If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund.
Delivery
In case of repair or replacement, TGEG will cover any cost of delivering the product back to you. However, you are responsible for the cost of shipping the product to any Service Center, including the costs of packaging, shipping, and applicable taxes.
Non-authorized service centers
If you bring your product to a Non-authorized Service Center, any price charged for the repair and any defect caused by their work, will not be covered by the Warranty.
Ownership rights
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes TGEG’s property. When a refund is given, the returned product becomes TGEG’s property.
Terms of sale
This Warranty Policy is incorporated by reference into the Terms of Sale.
How to Contact Us
If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please find the Customer Service contact information under the Contact Us.